Shipping policy

Shipping Policy – Matched Coterii

At Matched Coterii, we are committed to delivering your shoes and bags safely and efficiently across South Africa.

Shipping Location

  • We are based in South Africa

  • We currently deliver to all major cities and towns within South Africa

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed the next business day

Delivery Timeframes

Estimated delivery times after dispatch:

  • Major cities: 2–5 business days

  • Outlying / remote areas: 3–7 business days

Please note that delivery times may vary due to courier delays, weather conditions, or public holidays.

Shipping Fees

  • Shipping costs are calculated at checkout or communicated before order confirmation

  • Fees may vary based on location and package size

Order Tracking

  • Tracking details will be shared once your order has been dispatched

  • Customers are responsible for ensuring delivery details are accurate

Failed or Delayed Deliveries

  • If delivery fails due to incorrect address or unavailability, re-delivery fees may apply

  • Matched Coterii is not responsible for delays caused by courier services once the order has been dispatched

Damaged Parcels

  • If your parcel arrives visibly damaged, please notify us within 24–48 hours and provide clear photos of the package and item

  • This allows us to assist you promptly with the courier claim process

International Shipping

  • At this time, we do not offer international shipping

For shipping-related queries, please contact us via WhatsApp or Instagram DM.

Thank you for shopping with Matched Coterii — Turkish fashion, matched to perfection.