Terms of service

Terms of Service – Matched Coterii

By accessing or purchasing from Matched Coterii, you agree to the following Terms of Service. Please read them carefully before placing an order.

General

Matched Coterii is an online store based in South Africa, offering shoes and bags imported from Turkey. We reserve the right to update or modify these terms at any time without prior notice.

Product Information

  • We strive to display accurate product descriptions, images, and pricing

  • Colours and designs may vary slightly due to lighting, screen settings, or manufacturing differences

  • Product availability is subject to change without notice

Orders & Payments

  • All orders are subject to availability and payment confirmation

  • Prices are listed in South African Rand (ZAR) unless stated otherwise

  • We reserve the right to refuse or cancel any order at our discretion

Shipping & Delivery

  • Delivery timelines are estimates and not guaranteed

  • Matched Coterii is not responsible for delays caused by courier services once the order has been dispatched

  • Risk of loss or damage passes to the customer upon successful delivery

Returns & Refunds

  • Returns and refunds are governed by our Refund Policy

  • Items must be unused, in original condition, and accompanied by proof where required

  • Shipping fees are non-refundable unless stated otherwise

Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal and delivery information

  • Ensuring availability to receive orders

  • Inspecting items upon delivery and reporting issues within the stated timeframe

Intellectual Property

All content, including images, logos, product descriptions, and branding, belongs to Matched Coterii and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Matched Coterii shall not be held liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from misuse of products

  • Delays or failures caused by events beyond our control

Privacy

Your personal information is handled in accordance with our Privacy Policy and South Africa’s POPIA regulations.

Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Contact Information

For any questions regarding these Terms of Service, please contact us via WhatsApp or Instagram DM.